14 Day Guarantee

Store Policies

Your Statutory rights are not affected by any of the following store policies.

Ordering Online

Ordering Online with us is safe and secure!

We use PayPal to process all online payments.  You can use your existing PayPal account or pay by credit card even if you don't have a PayPal account. Find out more information by going to the PayPal web site at http://www.paypal.co.uk.

When making a payment you are temporarily transferred from our site to the secure PayPal web site. No financial information, passwords, credit card numbers or personal information other than your name, email address, and shipping address is received by us. 

Although PayPal is extremely secure, we are not responsible for protecting the personal information you share with them. You are encouraged to read the related PayPal policies carefully.

We encourage you to feel comfortable using your credit or card to conduct commerce on our site but if you wish, you can also send us a cheque or postal order or phone us with your card details

Delivery

All items on our website are in stock and available for immediate despatch. We mail all orders as soon as possible, and always by the next working day after payment.

UK Deliveries: Deliveries are by Royal Mail 48, either standard or signed-for service depending on goods value. Delivery prices quoted include Signed-for delivery where appropriate. If you need something in a hurry you can opt for 1st class delivery for a small extra charge.

Overseas Deliveries: We despatch items outside the UK by Royal Mail Airmail or International Signed-for Airmail, depending on goods value. Any delivery prices quoted include signed-for delivery where appropriate.

Overseas customers please note: you are responsible for payment of any local customs duty or import tax which may be payable on arrival. We are not able to quote a lower price on Customs documents to save you import taxes, nor to mark items as 'Gift'.

Returns

We are happy to accept returns of any goods found to be unsuitable; an item may not fit or suit you, or you just may not like it when you see it in the flesh. No problem - just drop us a quick email to advise us, and then return the goods to us in the manufacturer's original packaging and in original unused condition within 14 days of receipt, complete with any paperwork such as guarantee etc. We'll refund your purchase price and any outward postage paid . Please note customers are responsible for the cost of returning unwanted goods, and for their safe-keeping until received by us. We strongly recommend a (free) Certificate of posting for goods under £36.00, or Special Delivery if over 36.00. This covers you for any claim against Royal Mail if the item is lost or damaged in transit.

Overseas customers returning goods should use a trackable method in case it is necessary to claim for loss or damage.

Faulty Goods

We are careful to examine all goods before despatch; but in the rare instances where a fault is missed (we are but human!!), we will either replace (stock permitting) or refund, as you prefer. Either way, we also refund your return postage so that you’re not out of pocket due to our mistake. We need to be advised of faults within 30 days of receipt.

Please note, we do not accept returns of batteries if the packaging has been opened, so please make sure you order the correct size.

Guarantees

These are offered by manufacturers in addition to your statutory rights under the Sale of Goods Act, Trade Descriptions Act, and Distance Selling Regulations. Virtually all watches we sell will come to you with a manufacturer's guarantee. Generally, we feel that a period of 30 days is enough time for customers to find any pre-existing fault; , if your watch develops a fault after that time , your claim should be addressed to the manufacturer at the address on your guarantee.

Anything else you'd like to know about?

If you have any questions about our service which is not covered above, please contact us using our online email form or phone us on +44 (0) 115 979 4569 between 10am and 6.30pm UK time, Monday to Saturday. Emails are answered at intervals all day, and you should never wait too long for a reply during our office hours.

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