14 Day Guarantee

FAQs

In this section you will find answers to some of the questions we often receive from our visitors.

If you can't find the answer to your question please Contact Us

1. How quickly will I receive my order?

We always despatch orders within one working day of receiving payment, and often the same day. Usually, if your payment arrives by about 11am, we'll get it in that day's post. Friday/Saturday/Sunday orders will all be despatched on Monday.

For Standard Delivery, we use 1st Class Post in the UK, which is usually a 1 - 2 day service but is not time-guaranteed. If you select Special Delivery, your order will arrive by 1pm on the day following despatch.

Please note that we have no mail collection on Saturday; any order placed after Friday's deadline will leave us on Monday - so ordering by Special Delivery on Saturday will NOT get your item to you on Monday.

We regret there is no Express option for overseas deliveries; Standard Airmail usually takes between 5 - 10 business days.

2. Are all your goods authentic?

We've never sold fakes, copies or look-alikes, and never will. All our products come from legitimate sources, and any brand named products on our site are the real thing. Our reputation depends upon our customers being able to trust us!

3. What is your returns policy?

Under the Distance Selling Regulations, you have the absolute right to return unsuitable goods for a refund. If it doesn't fit, doesn't suit you, or you just don't like it so much in the flesh - no problem; you're welcome to return it in its original condition for a full refund. We don't refund the return postage, though. You can see our full returns policy here

4. How much does postage and packing cost?

We keep our Post and Packing charges as low and easy to understand as possible:

Items Ordered UK P&P Worldwide
P&P
Small Items
(e.g. Watch Straps, sleeved watches etc.)
£1.25 per order £2.00 per order
Large Items
(e.g. Boxed Watches etc.)
£2.95 per order £5.95 per order
Next Working Day Guaranteed
(Any size order)
£6.95 per order Not Available

5. Is is safe to enter my personal or card details on your site?

Absolutely - Paypal to process your payment. Your card details are protected by advanced security technologies including 128bit encryption (the minimum encryption level required by banks is 40bit); it's safer than giving your card to a waiter on a night out! In addition, Paypal offers Buyer Protection for eligible purchases. But if you'd rather make your payment by phone, to avoid entering your details on the site, you're very welcome to call us on +44 (0)115 979 4569 between 10am & 6.30 pm UK time (Mon - Sat). You can also post a cheque or postal order.

6. Will my name be added to any mailing lists?

No - only to ours if you specifically ask us to include you in future mailings. We don't sell, rent or lend our client list to ANY outside firms - not even 'Specially Selected partners'!. To read details of our privacy policy click here. Please note we are not responsible for the content, security or privacy policies of external sites that we may link to.

7. Do you ship to foreign countries?

Yes. We ship to many countries around the world - you can see a full list of our accepted shipping destinations here.

8. Can I specify a delivery address different from my home - for example, my office address?

 

Yes - in most cases. However, we will need to know the permanent address of the card-holder for card verification purposes. For security reasons, we may occasionally need to ship only to the registered card-holder's address.

9. What payment options do you offer?

We accept payments by any of the following:

  • Credit or debit card online though PayPal
  • Credit or debit card offline by telephone
  • Personal or cashiers Cheque (bank draft)
  • British Postal Orders

10. My watch has stopped - what can I do?

Manufacturers guarantees specifically exclude battery life from the offered cover; if your watch stops running within 30 days of receipt, you can simply send it back to us and we'll fit a battery free of charge. After 30 days, you should get the battery tested by a watch dealer, and purchase a replacement if necessary. If the battery is still good when tested, you may have a faulty watch. In that instance, we'll repair, replace or refund if it is within 30 days of receipt; beyond that period, that's where your guarantee comes in. Return the watch to the address on your guarantee for service.

11. My lovely new watch is too big for my wrist - help!!

There are a couple of options here. We'll happily shorten a watch bracelet for you free; it just costs you the p&p to send it to us. If you'd rather not wait for mail back and forth, most people in the UK have access to a good outdoor or weekend market; the watch guys on British markets usually have wide experience of all sorts of different brands and bracelet constructions. Prices for minor adjustments will be reasonable. Jewellers shops often charge very highly for a similar job, so if you go to a shop, ask the price first!

12. If I want to make a complaint how do I do it?

We try to ensure that our products and service are the best that they can possibly be. If something should go wrong, however, please contact us and we will address your concern as quickly as we can - usually the same day if at all possible.

13. Do you sell wholesale as well as retail?

Can't give a definite Yes or No to that question! Yes, we have a wholesale department; but No, not all our lines are available for wholesale - in many cases we don't have sufficient stock to allow bulk orders; and some suppliers of brand named products will not allow it full stop. Please contact us to discuss your requirements.

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